Exchanges and Replacements of damaged goods

CAREFUL PACKING FOR RETURNS. Regardless of the reason for the return, buyer is required to carefully pack merchandise for return shipping. Rheal will replace any items due to damaged in shipping.

Unauthorized returns received by Rheal will be refused and returned at the buyer's expense.

EXCHANGES. Exchanges of undamaged goods for different merchandise accepted on a case-by-case basis. It is important that the buyer discuss any priorities they may have about consistency of color or size prior to ordering. We make an effort to accurately describe the level of variation in handmade products so that buyers have a reasonable expectation of consistency.

RETURNS. We do not accept returns on ordersNO REFUNDS. Please make sure your are clear on what items you are purchasing. Feel free to email us for additional photos or check our Instagram out MadeByRheal. If you feel an item was damaged or is not the quality shown in the picture please contact us promptly so we may alleviate the problem. 

DAMAGED GOODS. Upon receipt of shipment, buyer should immediately inspect goods and make a note of any and all damages and/or shortages discovered. PLEASE CHECK-IN YOUR ORDER ASAP!  We are happy to help with any order that is with-in 14 DAYS of delivery. Please be advised We will not be held responsible for any items found broken or missing after the first 14 DAYS.